Customer Services

24/7 Customer Service Outsourcing

We love your brand.
Your brand is what defines your company. When considering customer service outsourcing as an alternative or addition to in-house support, you need a partner. You need someone who cares about your brand as much as you do. You need one of the top call center companies who will consider your customers’ experience. We understand that a long term relationship requires attention, focus, and love. That’s where we excel.

Constant quality assurance.
We know how critical customer service is to your business. So, we’ve developed internal assessment tools to make sure our agents are performing at an exceptional level. Our call center agents’ pay is based on monthly scoring for things like first call resolution and brand representation. And, with our online portal, you can play a part in our quality assurance monitoring by listening to calls and rating the operators handling your calls.

24 Hour Email Response Services

How can you use Infinity Union Expert for email management?
After hours or business hours outsourced email management is entirely customizable. All you’ll need to do is provide us with a breakdown of the types of emails we’ll be receiving, and how you want us to respond to those emails. For example:

Sales Inquiries: For any emails sent to your sales@ address or any contact form submissions, we can call the prospects back, answer basic questions, and transfer those calls to your on-call sales staff.
Emergency Alerts: If you have automated systems that email your service@ address or alerts@ address in case of emergency, like if one of your customers loses power or their HVAC system fails, we can process those emails and connect with your on-call staff member.
Customer Service: For customers just using SAS for our after hours call centerto respond to emails, simply provide us rules about which emails you’d like to be notified immediately of, and which ones can wait until the next day.

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Sales and Marketing

Your sales & marketing planing partner

Call Center Services

Your leading outsourced call center service provider.