Call Center Service

Help Desk Call Center Services

Highly skilled staff.
The quality of the support you receive is just as important as the quality of the product you buy. A partnership with Infinity Union Expert means you get the benefit of friendly, experienced, Asia based contact center agents at your service 24 hours a day, 7 days a week, 365 days a year. We know help desk outsourcing. It’s in our DNA. With a blend of technical knowledge and customer service skills, our reps will wow your customers at every turn. A problem with your product doesn’t need to be something negative, especially knowing there’s a helpful live voice waiting to lend a hand.

The cost savings you want.
Managing your help desk in house can be an expensive headache. The cost of a call center is more than just maintaining technology, implementing software, and managing payroll – it’s the worry about staffing and scheduling while maintaining the first call resolution and average speed to answer goals. By outsourcing your tech support to Infinity Union Expert, you can focus on growing your business and supporting your product line – and you can lower your support costs along the way. With both dedicated call center and shared agent plans, we can analyze your needs and suggest the most cost effective solution.

Direct Response Call Center

We know about call flow.
Direct response advertising is the race-car of the marketing industry – you go from 0 to 60 in seconds. The minute your ad airs, you need to be ready to start taking calls. In the direct response industry, call spikes are the norm. Our direct response call center agents are ready to handle spikes from targeted media, monitoring call flow and meeting your needs on the fly. With our agents covering your phones and taking calls 24/7, customer needs are met whenever your ad hits with minimal wait time. Our infrastructure of in house and work at home agents allows us to manage the largest of campaigns.

Always live, even after hours.
Infinity Union Expert is available to answer calls 24/7, which is absolutely essential for any business advertising on TV, radio, or sending out printed mailers. If you have a broad audience that spans across multiple time zones, you need 24-hour coverage to help capture those leads that may trickle in when you’re fast asleep. So keep catching those z’s while we help capture new business.

GET YOUR FREE CONSULTING

We have the best experts to elevate your business to the next level, try is and you will see!

Sales and Marketing

Your sales & marketing planing partner